What does Made in the U.S.A mean to you?
You may see products stamped with carefully crafted terms such as “Engineered in the USA”, “Designed in the U.S.A.” or the “Inspected in the U.S.A”.
Personally I don’t see it as a marketing spin or even a nationalistic moniker. When I buy something critical for my infrastructure, Made in the U.S.A. means that Engineering, Manufacturing, Service and yes, even Sales are all in close communication with each other. When the operation is in multiple countries, across four time-zones separated by six thousand miles, things don’t get done quickly or efficiently. The first person a customer talks to should not be an apathetic person who is just trying to fill the quota mandated on them by upper management who they have never met and never will because of the tremendous turnover rate.
When I put something on my network and a problem arises or a vulnerability shows up, I want the piece of mind that it wont be months before i get a resolution to my concern.
In the company I work at, Western Telematic Inc., we make Out of Band console and Power Distribution Units and is located in Southern California, in fact we have been located in Southern California for fifty years. When I say WE, I mean every piece of the process, Engineering, Manufacturing, Service and Sales.
When you call in for service you will either get Mario or Andy, if they cant solve your issue, they will walk down the hall to Engineering, if something needs to be checked with production, we go downstairs to the manufacturing floor. Right across the hall from them is sales so you can be contacted right away.
The Engineering group has been together for a long time, long enough so that if we look at a piece of code you know who wrote it by the style of the code written.
There is a reason WTI has a five year warranty on our devices, along with free firmware /software upgrades.